Refund policy

Returns and Exchanges Policy

We want you to enjoy your experience with us, so here's our returns and exchanges policy.

Your right of withdrawal

In accordance with Article 102 of Royal Legislative Decree 1/2007, you have 14 days from receipt to withdraw from the purchase without justification. You will receive a refund of the amount paid. Direct return shipping costs are your responsibility.

The following are excluded from the right of withdrawal:

- Sealed products that cannot be returned for hygiene reasons once the seal is broken.
- Ground coffee, as it is a custom-made product.

Refund requirements

Pack the return carefully in the original packaging. Keep the shipping receipt until you receive your refund.
Returning multiple boxes? Contact our customer service.

How does it work?

Go to the "Returns and Refunds" link in the footer. This link will take you to your profile, where you must log in to view and manage your orders.

If the product you wish to return is not eligible for automatic returns, please use the form in the "Contact" section to request a return.

Having trouble with your order?

If you have any issues with your order, please contact us at info@origenes.store and we will do our best to find a solution.

If the package was damaged during shipping, we require photographic documentation of the damage and a description of the problem. The product must be returned to the same address shown in the return and contact information on this page.

Thank you for your understanding and for being part of our community.

Updated: 2026-07-07